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Answers to your questions: Exploring GEMS' FAQs Page

Certainly, all our silver products are meticulously crafted from 925 sterling silver, ensuring purity.

Absolutely, we do offer the option of customized orders. We take great pleasure in tailoring our products to meet our customers’ preferences.

We provide exchanges for silver jewellery only if there is a manufacturing fault, such as a missing stone or a damaged product. If you encounter a manufacturing fault, please notify us within 24 hours, and we will replace your silver product with the same design, free from any faults within ten days.

We offer refunds only for diamond jewellery. You have the option to return it and receive a 70% refund of the original price within the initial year. After one year, diamond jewellery can still be returned with a 100% refund. Rest assured, we will ensure that the price charged is the same as the date of purchase.

However, please keep in mind that any exchanges or refunds require the original receipt.

Upon placing an online order, you will promptly receive confirmation from us within 24 hours, either through a phone call or email, which will include your unique order number.

The delivery charges will be paid by the customer depending on the recipient’s location and the weight of the article.

To preserve the quality of your Gems silver jewellery, we recommend avoiding exposure to water and perfumes. Additionally, it’s advisable to prevent excessive sweating, as it may diminish the product’s polish

We offer complimentary cleaning and product check-up (recommended every six months) as a preemptive measure against the possibility of stone loss or damage that occurs during normal wear.

To place an order for customized items, kindly contact us using the phone number provided on our website. Our dedicated customer representative will be glad to assist you throughout the process.

We offer you the following payment methods:

  • You can pay online.
  • Pay by credit/debit card – pay with the highest security on the bank site.
  • We also entertain direct bank transfer.
  • 25% bank surcharge shall be charged while making payment via credit/debit cards.

Orders may take anywhere between 3-4 weeks.

At Gems, we make sure that the packages are sealed and delivered to our customers via only the best and most verified courier service.

We Care (Care Card)

Care Advice

You are now the owner of a genuine Gems handcrafted product.

Gems crystal is a delicate material, which must be handled with special care according to the following care instructions in order to avoid damages to the product, for which Gems may not be held liable. Please observe the following to ensure that your Gems product remains in beautiful condition over time.

Fashion Jewellery and Watches

Gems fashion jewellery items are delicate products, crafted traditionally. The metal is plated, and each crystal is set individually. As a result, special care is required.

  • Store your jewellery in the original packaging or a soft pouch to avoid scratching.
  • Polish frequently with a soft cloth to maintain the original, lustrous finish.
  • Please remove the jewellery before washing your hands, showering, swimming, or applying body care products such as perfume, hairspray, soaps, and lotions.

After Sale Service

We provide after-sales service for our products, including services like replating or replacing missing crystals or zircons, to restore the original appearance to the best extent possible. Charges for specific repairs may vary, and for after-sales service, we kindly request you to contact us. We will assist you by assessing the repair feasibility, providing a timeline, estimated cost, and issuing a receipt for the service.